Our Process

We Work For You

We are neither insurance adjusters nor agents. We do not represent your insurance company. We cannot authorize anything to be replaced, repaired or painted. However, we do work closely with your insurance company to ensure that all aspects of the property damage are accurately and completely represented. Our job is to restore not only your property, but your sense of satisfaction.

Work Authorization

In order to start your restoration project, you must sign the proper Repair & or Emergency Services Authorization form. This lets us begin work immediately. In the event that Emergency Services are required, a separate Emergency Services authorization must be signed.

** It is important to understand that you are ultimately financially responsible for our services based upon your insurance coverage. Your financial liability may be limited to your policy deductible as outlined below, but when additional work is requested via a change order, you are responsible for that entire dollar amount.
Change Order

During the restoration or repair process, you may desire that additional work be performed. This work may be the addition or removal of a wall, or doorway, additional cabinet space, etc. In all of these events, there is a change from the previously decided job scope and additional cost will be required. In these cases, a Change Order is created that describes the changes in detail, and the associated costs. This change order form must be signed, and acknowledges your financial responsibility.

Policy Deductible

Your insurance coverage usually requires the payment of a deductible. This is an amount that the policyholder has agreed to pay on each claim in order to help lower their insurance premiums. This varies by policy and is the responsibility of the homeowner. All Pro Restoration, Inc. requires the payment of this deductible at the time the Work Authorization is signed. The insurance company deducts this amount from the payment they make on the covered loss.

Our Insurance

All Pro Restoration, Inc., is properly insured with appropriate liability and workman’s compensation insurance. A copy of the insurance document will be provided on request.

Preexisting or Pre-Loss Conditions

During the course of restoration/repairs, we may come across preexisting damage. In some cases, these items may be repaired or replaced as part of the covered loss and designated repairs. In other cases, additional work may be required and a Change Order form will be completed stating the nature and extent of the additional work involved, and the necessary time and cost associated with this work. Occasionally, upgrades may need to be made to bring the structure up to date to comply with current building codes.